Refunds and Exchanges
We hope that there is no need to refund or exchange any service or product that you have purchased from us. However, if you are unhappy with a product or service you have received here is our position:
Products
Our products are sold after professional recommendation to minimise the incorrect purchase being made. If you purchase a product and realise it is the wrong one or is incorrect for your skin then we can happily exchange it for another product if it is unopened and all seals are still in tact or provide a refund if you have proof of purchase and within 28 days of the original sale. If an item has been opened then unfortunately we are unable to provide an exchange or refund.
If the product has caused an allergy or appears faulty, following an investigation and further consultation, we will provide a refund for the item with proof of purchase and within 28 days of the original sale.
Treatments
We do not offer refunds for treatments or courses of treatments unless there is evidence of negligent practice on our behalf. If you purchase a treatment or course and you are not happy with the results received we will happily investigate the matter which may result in a credit being applied to your account and an alternative treatment recommended. Any credit would be valid for a period of 6 months from the date of the original treatment booking. We ask that any feedback regarding treatments is provided to us within 48 hours following the treatment. Any communication that commences after this date will limit the action we may be able to take. All clients should familiarise themselves with our pre and post treatment advice to ensure they receive the best results from their treatment.
Gift Vouchers
Gift Vouchers are strictly non-refundable and cannot be exchanged for cash by the recipient. Gift Vouchers purchased online, however, are categorised under The Consumer Protection (distance selling) Regulations 2000.
Cancellations
You can cancel or change your booking up to 24 hours in advance of your visit with no extra charge.
If an appointment has not been cancelled before the applicable cancellation period (24 hours in advance of your appointment) we reserve the right to charge the balance of the appointment cost (i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee/deposit paid at time of booking).
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